Possible degraded processing on Lightspeed Payments Retail
Monitoring - we are no longer experiencing degraded service but are continuing to monitor accordingly
May 01, 2024 - 17:30 EDT
Identified - We're experiencing degraded service for Lightspeed Payments for users on Lightspeed Retail (X and R Series).

It is impacting a small amount of transactions and users experiencing this may receive an error when initiating a transaction. Transactions can be re-attempted if an error is received.

We're currently working on a resolution, but users may experience this issue intermittently while that is being resolved.
May 01, 2024 - 16:51 EDT
Unavailable - X-Series BigCommerce Connection
Investigating - We are investigating an issue where retailers are unable to create new connections to BigCommerce. We'll keep you updated as we find out more.
Apr 30, 2024 - 00:14 EDT
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Partial Outage
Authentication ? Operational
Customer Management Operational
Gift Cards & Store Credits Operational
Inventory Operational
Quotes Operational
Payments Operational
Products Operational
Retail POS ? Operational
Retail POS for iPadOS Operational
Reporting Operational
Sales History Operational
Stock Control Operational
Workflows Operational
Product pricing Operational
Service Orders Operational
Setup Partial Outage
API Operational
Help Centre Operational
www.vendhq.com ? Operational
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 1, 2024

Unresolved incident: Possible degraded processing on Lightspeed Payments Retail.

Apr 30, 2024

Unresolved incident: Unavailable - X-Series BigCommerce Connection.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024
X-Series: Shopify Products incorrectly sync-ed when adding new variants
Resolved - This incident has been resolved.
Apr 24, 01:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 01:10 EDT
Update - We are continuing to investigate this issue.
Apr 23, 20:03 EDT
Investigating - We are aware of some issues with sync-ing products to Shopify when a new variant is added to an existing product.
We are currently investigating the issue and will provide updates once more information is available.
Apr 23, 20:03 EDT
Apr 23, 2024
Delays - Inventory Results Outdated
Resolved - This incident has been resolved.
Apr 23, 04:52 EDT
Identified - We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Apr 23, 00:00 EDT
Update - We're looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Apr 22, 22:52 EDT
Investigating - We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Apr 22, 22:48 EDT
Apr 22, 2024
Lightspeed Retail (X-Series) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 22:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 EDT
Scheduled - We will be conducting scheduled maintenance on our Payment database within a 15-minute window. This process will commence at 2 AM UTC on Tuesday, April 23rd. Throughout this maintenance window, certain payment methods, as outlined below, may experience a few seconds of unavailability for transactions. Should a payment type be unavailable at any given moment, a message will promptly appear on your sales screen upon selection, notifying you of its status.

For payment types not listed, sales will not be synced until the maintenance is complete. After the maintenance on the web platform, sales will be automatically synced. However, on iOS, merchants will need to manually sync the errored sales that happened during the few seconds of unavailability by following the steps here: How to sync errored sales on iPad (https://x-series-support.lightspeedhq.com/hc/en-us/articles/360000729935-How-to-sync-errored-sales-on-iPad)

Affected payment types:

US/Canada:
- Worldpay
- Square
- Chase
- Klarna
- Worldpay Integrated
- Global
- Payment Gateway (X-Series/Vend Reseller Payment Type)
- CardConnect
- NAB (North American Bancard)
- EVO
- First Data
- Payroc
- Beyond
- TSYS
- Heartland
- Clearent
- Solvent
- Elavon
- BB&T

UK:
- Square
- Klarna

AU/NZ:
- Square
- Klarna
- Verifone
Apr 14, 22:36 EDT
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Australia delay in payouts for Lightspeed Payments Merchants
Resolved - This incident has been resolved.
Apr 17, 04:52 EDT
Investigating - We are currently investigating payout delays for a subset of Lightspeed Payments merchants in Australia.
Apr 16, 04:21 EDT
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